Frequently Asked Questions
Everything you need to know about your billiards and game room gear.
How much does shipping cost for pool cues and cases?
We offer free ground shipping on most orders over $100 within the contiguous United States. For smaller items or expedited shipping, rates are calculated at checkout based on weight and destination.
What is your return policy for cue sticks?
We offer a 60-day satisfaction guarantee. If you are not happy with your purchase, you can return it in new, unchalked condition for a full refund or exchange. Please note that chalked cues may be subject to a restocking fee.
Do you offer professional tip replacement or cue repair?
Yes, Ozone Billiards provides a variety of customization and repair services, including tip upgrades, shaft cleaning, and wrap replacements. You can select these options directly on the product page or contact our service department.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status by logging into your account on our website.
Do you ship pool tables internationally?
While we ship most accessories and cues worldwide, large items like pool tables are typically restricted to the contiguous United States due to freight and installation requirements. Contact us for a custom quote if you are located in Alaska, Hawaii, or Canada.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and financing options through Affirm to help you build your dream game room over time.